TYGAS - About Us

CONSUMER INFORMATION

Delivery information & costs
Delivery charges will be communicated to the customer, once an order has been received. The order will not be dispatched, nor will any charge be made on the customer's credit/debit card until Tygas Ltd has agreement with the customer on the delivery charge.

Returns & cancellation policy
If you are returning an item within the scope of our warranty, we will be happy to refund any reasonable delivery charges incurred in sending the item to you and your costs in returning it to us. Otherwise, you will be responsible for those charges (this applies to UK only).

To return an item, contact Tygas Ltd to obtain an authorisation number, which you must include with any returned item, that Tygas Ltd has agreed that you may return. Wrap the package securely and send the package to the address on our contact us page. For your protection we recommend that you use a recorded-delivery service. This returns policy does not affect your statutory rights. We will contact you to let you know when we have processed your return.

Cancelling an item: under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within seven working days of delivery, provided the goods are unused & in original condition. This applies to all our products.

Service policy
We provide a first class help line. You may email, fax or phone us.

Security policy
We use Mal's eCommerce system for our transactional payment solution (see www.mals-e.com for more information including pci compliance). This uses secure-server software which encrypts all the personal information you enter during the online order process, including credit or debit card number and name and address. The encryption process takes the characters you enter and converts them into bits of code that are then securely transmitted over the Internet. All details are removed from the server once an order has been fulfilled.

Privacy policy
Tygas Ltd collects your personal information when you send us an order or email, but this information is used solely for the purpose of fulfilling your order and/or responding to your request for further information or assistance. Our security policy (see above) prevents unauthorised access to this information. Tygas Ltd does not sell, trade or rent your personal information to others.

This site uses a cookie for the sole purpose of enabling the basket in the ordering process. After you have closed your browser window, the cookie loses all this information and none of this is any longer retained in any way.

TERMS & CONDITIONS

The contractual terms between Tygas Ltd and those purchasing goods from Tygas Ltd are contained exclusively within these Terms and Conditions of Sale. These conditions and the contract shall be subject to and constructed in accordance with the Law of England.

1.	Variation No variations to these Terms and Conditions of Sale are permitted unless expressly authorised in writing by Tygas Ltd.
2.	Liability
2.a.	It shall be the responsibility of the Purchaser to determine the suitability of the goods for any application.
2.b.	All recommendations and advice given by Tygas Ltd or its employees or agents of Tygas Ltd are given without liability on the part of Tygas Ltd.
2.c.	Descriptive pictorial or written material issued or published by Tygas Ltd from time to time relating to goods offered for sale shall not form part of any contract of sale.
2.d.	Tygas Ltd shall not be responsible for any loss or damage caused either directly or indirectly by the goods or by any act or omission in connection therewith.
3.	Delivery
3.a.	Execution of orders is contingent upon the availability of goods and the absence of any circumstances beyond the control of Tygas Ltd, which hinder or prevent such execution.
3.b.	Tygas Ltd may make delivery by any method of transport available.
3.c.	Risk in the goods shall pass to the purchaser on delivery of the goods to the purchaser.
4.	Delivery delays Whilst Tygas Ltd undertakes that every effort will be made to ensure that goods are delivered promptly, no liability will be accepted for delay in despatch or delivery of goods.
5.	Damage or shortage Both the carriers and ourselves must be notified in writing within 3 days of receipt of goods, or in cases of non-delivery immediately the invoice is received, otherwise no liability can be accepted. Packages, which have been damaged in transit, should be retained for inspection by ourselves or appointed courier's agents.
6.	Returns and cancellations
6.a.	Goods properly delivered by Tygas Ltd will only be accepted for return or credit subject to our prior consent.
6.b.	A returns authorisation number must be obtained from Tygas Ltd, which must be clearly indicated on any accompanying return note.
7.	Retention of title All goods shall remain the sole and absolute property of Tygas Ltd until such time as the Contract price together with any other monies due to Tygas Ltd under any Contract are paid.
8.	Warranties All items supplied by Tygas Ltd are guaranteed against defective materials or workmanship for a period of 12 months from the date of despatch from our warehouse. Any item found to be faulty through defective materials or workmanship will be repaired or replaced at our option.
	Tygas Ltd December 2002